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Patient Access System 

Following a review of appointments earlier this year we have now adopted a system which we hope will be more acceptable to patients and allow doctors to continue to work effectively and safely.

All Doctors sessions will now offer some pre-bookable appointments, some bookable on the day appointments and some telephone consultation appointments. 

Please consider which type of appointment will suit you best.

Our phones lines are always very busy earlier in the day and so if you would like a routine or pre-bookable appointment in the future it may be helpful to phone up later in the afternoon.

A telephone consultation appointment may be more appropriate for simple medical advice, a medication review or to update a sick note. These appointments can also be useful if you are not sure if you really need to come in to see the doctor. Although we cannot guarentee exactly when the doctor will call you back we will try and accommodate any requests for specific times as best as we can. If the doctor feels you do need to be seen they can then arrange a suitable time for this.

Patients can book some  telephone consultation slots and pre-bookable appointments with a Doctor online. This requires a user name and password which can be applied for at reception. Again please be patient with us through these changes as we continue to experience high patient demand and unexpected increase in staff absence.

Please note this applies to the main surgery only.

We are always open to suggestions from patients on how the current system can be improved (or what you particularly like about it). Joining our patient participation group is a way of helping to shape future changes.

Thank You for your patience

 

Main Surgery - 2 Little London Road

Tel: 0114 2581554

Blackstock Road Branch Surgery - 29 Blackstock Road

Tel: 0114 2581558

Appts Only line for Blackstock Road tel no: 0114 2558624

Please note that this line is open 8.30am – 10.00am Mon – Thurs & 9.30am – 10.30am on Fridays

 

Defaulting an Appointment

We ask that patients keep appointments or tell us as soon as possible if a booking becomes inconvenient. Defaulting appointments can be detrimental to you, the practice and other patients.

 

Text to cancel number: 07773728177  

 

 

Noticeboard

PRACTICE NEWSLETTER:

If you would like us to email you a copy please click on the on the Practice Newsletter box at the bottom of the homepage.
 
 
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