Comments & Complaints
Comments and Complaints
The Sloan Medical Centre is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive.
Tell us what we do best, where we don't meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.
TELL US ABOUT OUR SERVICE BY DOWNLOADING THE LEAFLET AND COMMENTS FORM BELOW.
Download our complaints leaflet HERE
PLEASE RETURN THE COMPLETED FORM TO THE SURGERY
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact our Practice Manager by telephone or, if you prefer, in writing.
Every effort will be made to answer your concerns as soon as possible - Please see our leaflet above for complaint guidance.
NHS Choices
We would really welcome your comments about our services and how we are doing as a Medical Centre. We provide over 250 Doctor, Nurse and Healthcare Assistant appointments each day and the majority of our patients receive a great service. We would be grateful for your feedback directly on NHS Choices on the link below. Thank you
Review Here
Friends & Family
Our friends and family test is a single question asking, "How likely are you to recommend our service to friends and family if they needed similar care or treatment?"
It would help the Surgery if you could anonymously complete one of these. The Friends and Family Test can be found on our Patient Services desk or you can complete online by clicking on the link below.
The NHS Friends and Family Test
Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice
Take a look at how we are doing and compare us to other practices. Click HERE